Your IT person quit
Your IT person quit. Here’s what to do first.
When one person held every password, every vendor contact and every “only I know how that works,” their notice feels like a countdown. It doesn’t have to be. Most of what matters can be secured in the first week, and you don’t have to decide the long-term plan today.
The hard part
What leaves with them
The risk isn’t that they left. It’s what left with them.
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The admin accounts
Microsoft 365, the firewall, the domain, the backups. Some may be in their personal name, with sign-in codes on their personal phone.
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The quiet jobs
The backup they checked every Monday. The certificate that expires in March. The laptop they set up for every new hire.
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The vendors and the workarounds
Who renews the licenses, which card they’re billed to, and the printer that only works if you restart one PC first.
First steps
What to do this week
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Talk to us.
A short call covers who’s leaving, when, and what they looked after. If they’re still working their notice, that time is the most valuable thing you have.
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Ask for a handover while they’re still here.
Most people are glad to leave things tidy. Ask for these:
- Admin accounts a list of every one: Microsoft 365, firewall, Wi-Fi, domain, backups and your business software.
- Passwords and sign-in codes where the passwords live, and codes moved off their personal phone.
- Vendors and renewals internet, phones, licenses, domain and certificates, with the renewal dates.
- Billing which payment card each renewal is charged to.
- Scheduled jobs backups, updates, and anything they checked weekly or monthly.
- Workarounds the known ones, even the embarrassing ones.
- Anything in their name devices or accounts set up under their personal details.
If they can’t or won’t, that’s fine. It takes longer, but we can rebuild the picture from the systems themselves.
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Secure access first.
Every admin account moves into your company’s name. If they’ve already left, we work through each vendor’s account-recovery process with you as the owner.
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Hand over the day-to-day.
Your people get a helpdesk to call, the quiet jobs get picked up, and what used to live in one person’s head gets written down.
Who we are
We start with your problem, not with paperwork
None of this is a criticism of the person who left. It’s what happens when one person carries a whole job. When that person goes, you need someone working on it, not a sales cycle. We start on what’s urgent, securing access and keeping people working, and we sort out the agreement alongside it. We’re a partner, not a vendor.
Urgent work first
Access and continuity come before the paperwork is finished.
Whole environments
Microsoft 365, computers, servers, backups and the vendors that go with them.
Written down as we go
What one person knew goes into documentation you own.
Based in Littleton
A veteran-owned team looking after companies across the Denver metro.
In practice
Nobody has to be “the IT person”
For SIEMAG TECBERG, we run all of it: their Microsoft 365 environment, end-user equipment and servers. We also built a client portal their own customers use to share documents and track tickets. Nobody at SIEMAG has to be the IT person. That’s the point.
Where to start
Where to start
Once we’re in, we take over completely: helpdesk, devices, Microsoft 365, security, backups and vendors. The rate holds for the twelve-month term; the number follows what we’re actually managing — a computer added or retired moves it, a heavy support month doesn’t — and you hear about any change before it lands on an invoice. Getting set up is its own line on the quote.
- Your IT person has left, or is about to. Tell us what they looked after. Book my free IT risk review →
- A team of 15 to 70 who want IT fully handled, on a twelve-month agreement that commits both ways. Our Fully Managed IT Support Program →
- Not sure where you stand? Start with a few questions about your tech. Test the maturity of your tech →
What success looks like
Nobody is the single point of failure.
Even when someone leaves.
- The admin accounts are in your company’s name.
- The quiet jobs run on a schedule someone is watching.
- When someone new starts, their laptop is ready and nobody has to remember how.
Questions when your IT person leaves
What should we do the day our IT person gives notice?
Make a list of every admin account and get sign-in codes moved off their personal phone. Then use their notice period for a handover. The checklist above covers the rest.
What if they’ve already left and we don’t have the passwords?
It’s recoverable. As the business owner, you can prove ownership to Microsoft, your domain registrar and most other vendors, and we work through each recovery process with you. It takes longer than a clean handover, but it’s routine work.
Can you start before we sign an agreement?
Yes. When a company has lost its IT person, we start on what’s urgent and put the agreement in place alongside it.
Should we hire a replacement or bring in a managed IT provider?
That’s your call, and we’ll give you an honest view either way. For most companies of 15 to 70 people, one full-time hire can’t cover security, the helpdesk and the vendors alone. Most of the companies we step in for stay fully managed.
Will you work with our departing IT person?
Gladly. A handover conversation with the person who built it saves weeks of detective work, and most people want to leave things in good shape.
What does it cost?
Fully Managed is priced on what we manage, on a twelve-month agreement, and getting set up is quoted separately. A free IT risk review gives you a number for your environment. How our pricing works →
Tell us who’s leaving.
Book a free IT risk review and we’ll look at what they looked after and what to secure first. Or start with a few questions about your tech. Either way, you keep what we find.