Straight answers to the questions people actually ask.

We work on twelve-month agreements that renew each year. Most of the work in a managed IT relationship lands in the first ninety days — cleaning up what we inherit, getting monitoring and backups right, closing the gaps — and a twelve-month term lets us spread that cost evenly across the year instead of billing it to you up front. It also means we are both committed to the same outcome rather than re-deciding every thirty days.

Most Fully Managed clients are 15–70 people across the Denver metro — that is the sweet spot. Smaller businesses with straightforward technology start on IT Essentials, and complexity rather than headcount decides which. Program-running nonprofits and industrial businesses are our specialties, with professional-services firms close behind.

Fast, human response — no tier-1 runaround. Every ticket is handled by a senior engineer, and AI clears the busywork so the human reaches your issue sooner. We publish measured response numbers only once our own ticket data proves them.

IT Essentials from $500/month and Fully Managed IT from $1,500/month. The exact number depends on the technology environment and how much of it we are responsible for — you get yours after one assessment. See how the number is built →

No. There is no public per-seat model for Managed IT — we price the environment we are responsible for and give you one predictable monthly rate, so hiring three people does not add a line to your invoice. The Aweeba Platform is separate and genuinely unlimited-user.

Not how much security you get — both include endpoint protection, patching, MFA and monitoring, because we do not sell the insecure kind. The difference is how much of your technology we are accountable for. Essentials is core proactive management for a straightforward, cloud-only environment; Fully Managed is the full outsourced-IT relationship, including day-to-day helpdesk, servers, network, vendor coordination and technology planning. Both, side by side →

Yes. IT Essentials is the entry point at \$500/month, and it is built for exactly that: laptops and Microsoft 365, no servers, one location, nothing exotic. What moves a small business up is complexity rather than size — a very small company that runs a server, a VPN and a compliance obligation belongs in Fully Managed. Tell us what you run and we will tell you which one fits.

We do proactive managed IT rather than a reactive hourly model — an hourly service pays us when your technology fails, which is the wrong incentive to build a business on. Defined Professional Services engagements are still available: migrations, assessments, office buildouts and remediation are scoped and quoted as projects.

Yes — it's our home turf. That includes discounted Microsoft 365 nonprofit licensing and no per-seat charge, so volunteers and teaching artists are covered rather than counted.

The Denver metro as a service-area business: Denver, Aurora, Lakewood, Thornton, Arvada, Westminster, Centennial, Boulder, and nearby communities — on site and remote.

One configurable system for the operational core of your organization — members, programs, classes, e-learning for nonprofits; production reporting, work orders, and maintenance for industrial teams — on your own dedicated instance, with unlimited users.

Weeks, not months. We start with the module that hurts most, configure it around your real workflow, migrate your data with you, and go live — then grow at your pace. No two-year ERP project.

Usage-based, with unlimited users — staff, volunteers, operators, and board members all included. You're never charged for adding people or contacts.

It's an ERP alternative. You get the "one system" benefit — connected data, one login, real reporting — without the two-year rollout, the per-seat tax, or the army of consultants.

A short, honest list. Hardware — we'll spec it and set it up, but the equipment itself is yours to buy. On the IT side, new projects that go beyond support (a migration, an office buildout, a major rollout) are quoted separately as projects. On the platform side, development beyond configuration — new capability built specifically for your operation — is scoped and quoted the same way. Everything else is in the rate.

Yes. Spreadsheets, exports from your current CRM or class tool — data migration is part of every implementation, done with you so nothing gets lost in translation.

Two front doors, one team. Managed IT keeps your technology healthy; the platform replaces the pile of disconnected tools you run operations on. Many clients start with one and add the other — and no other platform vendor also runs your IT.